I’m Andrea Coleman, RMA. I’ve spent 19 years in healthcare — 13 years as a Medical Assistant and 6 years as a healthcare operations leader. Today, I bring those perspectives together to help Medical Assistants build careers, help schools prepare students for the workforce, and help healthcare organizations build stronger teams.
YEARS IN HEALTHCARE
YEARS AS A MA
YEARS IN OPS LEADERSHIP
Just the MA certification I already had, and the skills I learned along the way. I built a six-figure career in healthcare starting from one certificate – 13 years as a Medical Assistant, six as a healthcare operations leader.
Here’s what nobody told me: I was doing the work of an operations leader for years before I knew that’s what it was called. I just didn’t have the language for it. So I said I do a little of everything in interviews and wondered why nothing moved.
I also work as a practice manager today, so the perspective I bring is current. I understand what it feels like to do the work, what employers need from their teams, and what happens behind the scenes when hiring, retention, training and operations aren’t working the way they should.
I help MAs get hired, understand their value, find career direction and build toward the next step — whether that means becoming stronger in the role they already have or moving into a new pathway.
I help programs connect classroom learning to what employers actually expect, including value-based care, workforce readiness, externship preparation and career development.
I work with healthcare organizations and practices on MA retention, development, training and career pathing. For private practices that need deeper operational support, The Practice Partner is a separate offer.
I don’t coach or advise from what healthcare used to look like. I also work as a practice manager today, which means the perspective I bring is current — shaped by what’s actually happening in exam rooms and front offices right now, not a story from years ago.
I understand what it feels like to do the work. I understand what employers genuinely need from their teams, beyond a job description. And I see, firsthand, what breaks down behind the scenes when hiring, retention, training and day-to-day operations aren’t working the way they should.
That’s the difference between advice and experience.
